Common Questions About Our Terms
When you request closure via Settings > Account > Close Account, your wallet balance is returned to your original payment method within 24 hours. Your account data is archived per our retention policy. You can reopen a new account after 30 days, depends on local law.
Yes. Once you're logged in, go to Wallet > Add Payment Method and select from DANA, OVO, GoPay or QRIS. You can have multiple methods saved. Withdrawals process to whichever method you select during your withdrawal request.
Your withdrawal amount must match at least one completed round on the platform. Processing takes 24–48 hours after verification. Minimum withdrawal is Rp 50,000. Funds return to the payment method you used for deposit, or another verified method you choose.
You must be of legal age where local law permits. You agree not to use bots, share accounts, or place bets on behalf of others. Breach of these rules may result in account suspension and forfeiture of wallet balance.
Contact our support team via live chat or email with your transaction ID and date. We investigate within 5 business days. If the transaction was reversed by your payment provider, we can help trace the status through DANA, OVO, GoPay or QRIS.
Yes. Go to Settings > Account > Spending Limit and set a daily, weekly or monthly cap. Once reached, you cannot deposit or play until the next cycle resets. You can lower your limit anytime, but raising it requires a 24-hour cooldown period.
Change your password immediately and contact live chat. We will freeze your account to prevent unauthorized play or withdrawal. After we verify your identity, we can restore access and review any disputed transactions.
